Forwarding additional ports for remote support

By default, port 22 is used for SSH based command line access to the service node using remote support. You can configure additional ports to let IBM Service Support Representative access other services like installation stage 2 user interface.

About this task

All remote support communication is conducted over HTTPS, with no need to open any additional ports.

Procedure

  1. Log in to the service node with kni user details.
  2. Edit the /var/opt/ibm/trc/target/profiles/lightsoutprofile.properties file.
  3. Update the TunnelList field.
    For example:
    Old value: TunnelList = command_line\=tcp@localhost\:22
New value: TunnelList = command_line\=tcp@localhost\:22,install_ui\=tcp@localhost\:3000
  4. Save and close the properties file.
    Note: If there is an ongoing remote support session, then stop and the start session for the changes to take effect.