Enabling remote support through user interface

Enable remote support connection so that IBM Support representatives can remotely access your service node and storage system.

About this task

From the Support settings page of the user interface, enter the contact information, optional proxy server details, and enable the remote support option. After you enable the remote support, you can start or stop remote sessions.

Procedure

  1. From the IBM Fusion HCI user interface, go to Settings > Support.
    The Support settings page gets displayed.
  2. In the Contact information section, enter the following information.
    Company
    Enter the name of your organization.
    Customer number
    Enter the IBM ID assigned to your organization.
    Primary name
    Enter the primary name of your contact.
    Primary phone
    Enter the phone number of your primary contact.
    Primary email
    Enter the official email address of your primary contact.
  3. Click Save.
    A success message for successfully saving the contact information is displayed.
    Note: The Configure button in the Proxy settings section and the Remote access disabled toggle button in the Remote support section are enabled only after the contact information is saved successfully.
  4. Optional: In the Proxy settings section, click Configure and enter the following optional Proxy settings information.
    Host address
    Enter the host address.
    Port
    Enter the port details.
    Username (optional)
    Enter the username of the server.
    Password (optional)
    Enter the password of the server.
    The username and password details are optional.
  5. Click Save
  6. In the Remote support section, click the toggle to enable the remote support connection.
    The Start session is visible in the user interface after you click the Remote support toggle button.
  7. If you want to initiate a remote session, then click Start session.
    The Start remote support session window gets displayed.
  8. Enter the Session time and click Start session.
    The IBM support team can log in to the service node after starting the remote support session. Share necessary credentials with the IBM Support, such as OpenShift® token, login details for switch and nodes.
  9. The Stop session button gets displayed instead of the Start session. The session automatically closes after the scheduled time. Alternatively, you can choose to end the session anytime with the Stop session button. If you enabled the session during installation, you can click Stop session button in the Remote support bar that is located near to the title bar.