Enabling remote support manually

Enable remote support connection manually when the IBM Fusion HCI user interface is not available.

About this task

The following instructions can be used to configure and start remote support session in case the IBM Fusion HCI user interface is not available. The following steps are to be run only when necessary as it requires manual steps which could be error prone.

To forward additional ports for remote support, see Forwarding additional ports for remote support.

Important: As this is a manual procedure, be sure to explicitly stop the session after you are done; otherwise, it continues to remain active.

Procedure

Log in to the service node with kni user details.
Optional: Configure proxy.
1. Update the /etc/ibmtrct.conf file.
2. Make sure you update the ProxyURL field.
  Example of ProxyURL filed with username and password:
```
ProxyURL= dummyuser:dummypassword@9.23.x.x:xx
```
  Example of ProxyURL filed without username and password:
```
ProxyURL= 9.23.x.x:xx
```
Configure remote support.
1. Edit the /var/opt/ibm/trc/target/profiles/lightsoutprofile.properties file.
2. Make sure you update the following fields:
```
Custom.CustNumber=<IBM_assigned_customer_number>
Custom.CustName=<Company_name > 
ProfileEnabled flag set to “true”
```
Run the following command to restart the service.
```
sudo service ibmtrct restart
```
Validate the logs.
The logs are available in the /var/opt/ibm/trc/target directory. The log files are collected on a daily basis and you find the log file for each day in the trc_base_Day.log format.
For example:
```
[kni@servicenode-1 target]$ ls trc_base_*.log
```
Example output:
```
trc_base_Fri.log  trc_base_Mon.log  trc_base_Sat.log  trc_base_Sun.log  trc_base_Tue.log  trc_base_Wed.log
```

Set flag to false to stop the remote support session.

Custom.CustNumber=<IBM_assigned_customer_number>
Custom.CustName=<Company_name > 
ProfileEnabled flag set to “false”

Restart the service for the changes to take effect.
```
sudo service ibmtrct restart
```