Generating HAR file

You can use the information here to generate HAR file using your Web browser. You can use this file to investigate issues with IBM Sterling Fulfillment Optimizer.

Generating HAR file in Google Chrome

  1. Open Google Chrome.
  2. Access the page in which you are experiencing trouble.
  3. Select the Chrome menu (⋮) at the upper right of your browser window and then select Tools > Developer Tools. The Developer Tools open as a docked pane at the side or bottom of Chrome.
  4. Click the Network tab.
  5. Select the Preserve log option. The recording should autostart and you should see a red circle at the upper left of the Network tab. If not, click the black circle to start recording activity in your browser.
  6. Refresh the page that you are on or go through the steps to reproduce the problem that you are experiencing while Google Chrome is recording activity.
  7. Right-click within the Network tab.
  8. Click Save as HAR with Content to save a copy of the activity that you recorded.
  9. Save the HAR file and send it to IBM Support for review.

Generating HAR file in Mozilla Firefox

  1. Open Firefox.
  2. Go to the page where you are experiencing trouble.
  3. Select the Firefox menu (three horizontal parallel lines) at the upper right of your browser window.
  4. Select Developer > Network. The Developer Network Tools open as a docked pane at the side or bottom of Firefox.
  5. Click the Network tab. The recording auto starts after you start performing actions in the browser.
  6. Refresh the page that you are on or go through the steps to reproduce the problem you are experiencing while Firefox is recording activity.
  7. Right-click anywhere under the File column.
  8. Click Save all as Har.
  9. Save the HAR file and send it to IBM Support for review.

Generating HAR file in Safari

  1. Open Safari.
  2. From the menu, click Develop > Show Web Inspector.
  3. Click the Network tab.
  4. Simulate the issue while the network requests are recorded.
  5. Click the Export icon to save the HAR file.
  6. Upload the HAR file to your ticket with IBM Support for further investigation.