Problem determination

This section describes how to diagnose problems experienced while using FTM SWIFT. The most common problem indicators are contained in:

• CLI responses to requests
• Event data returned by the list command
• Event messages that are sent to a monitor
• Messages that are sent to the syslog
• The SAG Add-On error log:

  AIX®

  The SAG Add-On error log file /var/tmp/dnfxssao.stderr.

  RHEL x86

  The SAG Add-On log file dnfrssao.log in the SAG Add-On installation directory.

  Solaris

  The SAG Add-On log file dnfsssao.log in the SAG Add-On installation directory.

  Windows

  The error events in the Application Log of the Event Viewer. To open this log, right-click the Start button and select Event Viewer > Windows Logs > Application.

• The WebSphere® Application Server logs, see WebSphere Application Server log files.

To try to diagnose the cause of a problem, first examine the messages issued by FTM SWIFT, IBM® Integration Bus, IBM MQ, and IBM WebSphere Application Server. The messages and recommended actions are described in:

• Codes
• MERVA for ESA Version 4: Messages and Codes
• IBM Integration Bus Knowledge Center
• IBM MQ: Messages
• The WebSphere Application Server Information Center