API00471W Gateway Direct ingestion failed due to timeout(xxx) processing file ccc. Last request: yyy. Batch count = zzz. Segment count = aaa. Item count = bbb.

Explanation

Transaction Server

A client API session was stopped because it timed out.
xxx
Is the idle timeout.
ccc
Is the name of the transmission that was being processed.
yyy
Is the last request.
zzz
Is the batch (ICL) count.
aaa
Is the segment count.
bbb
Is the item count.

Operator response

Adjust the Gateway Server directLoadTimeout configuration value to allow more time for the client API to respond. If this value cannot be set to an acceptable value, ensure that the client API does not wait an excessively long time while it is communicating with a direct ingestion API session.