PCB00215S The Batch specified in the branchDescriptor is not open. Batch key used: `xxx`.

Explanation

Gateway Server

While the close batch message was processing, the trackable items database was accessed by using the batch key xxx but no tracking ID was returned.

Operator response

Check the status of the database and the connections to it. The error is a result of the receipt of a close batch message before the open batch message. Check the sequence of the batch messages.