Priority control configuration

When a repair page is accessed, a set of items is selected and sent to the repair operator. A set of processing rules, which is configured by an administrator, is used to select the items that are sent to the operator. These processing rules are called the priority control configuration.

A priority control configuration is a set of criteria that has the following characteristics.

It describes how items are selected from the repairable items that are available.
It defines the order in which the selected items are sent to operators.
It specifies which items are never sent to operators.
It specifies which users are allowed to repair the selected items.

Many priority control configurations can be defined. An authorized Payment Repair administrator uses the Control Center to create and save configurations and to activate or deactivate them. An active priority control configuration is used whenever items to repair are requested by the browser that is being used by a repair operator.

Note: Payment Repair supervisors can suspend repair operations by deactivating all of the defined priority control configurations. When no configuration is active, there are no rules for choosing payments to send to operators.

Create separate priority control configurations for forward payments and return payments. A forward and a return Payment Repair priority control configuration must remain active for repair operators to be able to use the following pages.

Repair Forward Payments
Repair Deferred Forward Payments
Repair Return Payments
Repair Deferred Return Payments

For more information about the pages that are used to manage priority control configurations, see Priority control configurations page.