DSU/Database Configuration

To use the Exceptions & Investigations (E&I) functions, you need to configure the database or update the DSU file YourCommonConfiguration.xlsx. Several tabs are related to this configuration:

Error Codes tabs (For example, Verification Error Codes, Operator Resolution Error Codes)
Error Categories tab
Exception Category tab

To define which error code maps to which work type (currently REPAIR, VERIFY, RESOLVE), you must assign each error category to a work type in the Exception Category tab. For example, if you have an error category named Verification and you want all error codes under this category to be assigned to the work type VERIFY, add a row similar to:

Table 1. Sample Exception Category Mapping
Category	Work Type	Priority	Pres State
26	VERIFY	55	`REMEDIATED`

Columns

The following table describes each column used in the Exception Category configuration.

Table 2. Exception Category Columns
Column Name	Description
Category	The ID of the error category (For example, `Verification`).
Work Type	The work type you want to assign to this category.
Priority	Lower numbers indicate higher priority. If a payment contains multiple error codes with different work types, the system loads the work type with the highest priority. When an operator acts on an exception item, the system treats lower-priority items as repaired.
Pres State	The desired state of the payment after it is fixed.

Actions

The actions that are available on the page are shown in the following list:

REPAIR: Reject: rejects the payment.
VERIFY: Resolve resolves the payment.; Reject rejects the payment.
RESOLVE: Freeze add the payment amount to a freeze account until the issue is resolved.; Reject reject the payment completely.; Accept approve the payment and allow it to continue.; Reject Request for Recall – Closed Account Number reject the recall request because the account is closed.; Reject Request for Recall – Insufficient Funds reject the recall request due to insufficient funds.; Reject Request for Recall – Legal Decision reject the recall request based on a legal ruling.; Reject Request for Recall – Already Returned Payment reject the recall request because the payment has already been returned.; Reject Request for Recall – Original Credit Transfer Never Received reject the recall request because the original credit was not received.; Reject Request for Recall – Customer Decision reject the recall request based on the customer’s decision.; Reject Request for Recall – No Answer from Customer reject the recall request because the customer did not respond.; Accept Request for Recall – Return Transaction approve the recall request. The transaction amount must be returned.