Reviewing items
To review items and decide their status, the user needs to see all of the data, including any available images, for each review item and all of the comparison items associated with the review item.
Retrieval of items is performed using the fast image and data retrieval process. In this process, Duplicate Detect receives a list of work items along with comparison items. This count is a configurable property and all the items are locked by the user. When an item is reviewed, the next available item is retrieved, preloaded, and stored in the buffer. Duplicate Detect maintains a preload buffer size plus up to 100 reviewed items in the buffer.
The review page is displayed when View is selected for an item. The review page also
provides a set of disposition buttons to allow the state of the item to be set. The states are:
- Deferred
- A user can review an item and decide to set it aside for later review, possibly by someone else.
- Duplicate
- A user can decide the review item is a duplicate of another item. When this choice is made, it is communicated to the next step in the payment processing system so the item can be blocked from processing.
- Not a duplicate
- A user can decide an item is not a duplicate, even though Duplicate Detect flagged the item because its key data matched another previously processed item.
To navigate between items, use the Previous and Next buttons.
When using the Previous button to access the items that have already been reviewed in
the active unit of work, the user can re-lock them using the Lock button. To be able to
lock reviewed items, their unit of work must have batch mode enabled and items still left to be
reviewed.
Note: A user must have permissions to access the deferred state and to navigate among work
items.