IBM Flex System Manager for mobile devices application problems
Use this information to identify the cause of an access state that is problematic (any access state other than OK), and configure access for the managed resource to correct the access state.
Connectivity problems
If your IBM® Flex System Manager for mobile devices application cannot connect to the management node, see the following problem scenarios.
| Possible cause of connectivity problem | Corrective action |
|---|---|
| Airplane mode is enabled on the mobile device. | Disable Airplane mode. |
| The management node is configured to use a Virtual Private Network (VPN), and cannot be accessed from the IBM Flex System Manager for mobile devices application. | Make sure that you log on to the VPN before you use the IBM Flex System Manager for mobile devices application. |
| The management node is behind a firewall. | Use your mobile browser to authenticate to the firewall. |
| The management node can be reached on 443, the default port for HTTPS, but the data port that was configured for the management node is 8422. | Talk to your IT administrator about enabling port 8422 on the firewall. |
| The management node Secure Sockets Layer (SSL) certificate is not trusted by your mobile device. | Make sure that the management node and mobile device are configured to establish a trusted connection with SSL certificates. For more information, see Planning Secure Sockets Layer configuration on IBM Flex System Manager®. |
Security problems
If you are unable to authenticate with the management node, the IBM Flex System Manager for mobile devices application might have saved an incorrect management software password or IP address. To resolve this type of problem, update the password or IP in the Connections settings for the management node in the Settings menu.
If you use the application to change the password to an existing management node connection, and the application cannot connect, or the application can still connect when it should not, you might have to clear the session information.
The application uses cookies to cache connection information for a management node after connecting to it. In order to clear the session information for the application, close the application and restart it. The new connection information will then be used.
Other problems
| Problem description | Corrective action |
|---|---|
| The IBM Flex System Manager for mobile devices application generates the message No object store found. | The application might be corrupt. Delete the application from your mobile device and reinstall it. |
| The application is connected to a management node and some chassis information is displayed, but other application screens remain blank or the loading icon spins indefinitely. | Make sure that you have not lost your network connection. See the preceding "Connectivity Issues" section for more information. |
| The screen orientation of the IBM Flex System Manager for mobile devices application is horizontal, instead of vertical, on a BlackBerry Bold or Curve device that has BlackBerry OS version 7.0. | The application does not support BlackBerry OS version 7.0 or earlier. Update the device to BlackBerry OS version 7.1. See the BlackBerry Support Community at http://supportforums.blackberry.com for more information about how to update your BlackBerry operating system. |