Software quality data for Service and Support Manager

Service and Support Manager can provide software quality data to the IBM® service provider for analysis. Transmission of software quality data to IBM support is disabled by default. Use the following task to enable this service.

When the transmission of software quality data is enabled, Electronic Service Agent™ will transmit software logs to IBM support. These software logs are a collection of informational logs gathered by IBM Flex System Manager when a software quality event occurs on the IBM Flex System Manager management server. These logs are used to improve the functionality of the overall product and aid IBM in enhancing future releases of IBM Flex System Manager. This service does not provide software quality data for monitored endpoint systems.

Note:

This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task:

Use the finder at the top of the user interface to locate this task

To enable or disable transmission of software quality data:
  1. From the Service and Support Manager home page, click Manage Settings
  2. Select the Service Agent tab.
  3. Select Allow transmission of IBM Flex System Manager management server software quality event data to IBM to enable transmission.
  4. De-select this field and click OK to disable transmission.
Parent topic: Overview of Service and Support Manager