mksystemsupportcenter

Use the mksystemsupportcenter command to add a support center or Remote Support Proxy server to your remote support configuration.

Syntax

Parameters

-name user_name

(Optional) Specifies the unique name of the support center or proxy to be defined. If a center with that name is defined, the command fails. The value must be an alphanumeric string that:

Cannot start with the string default_support_center
Cannot start with a hyphen or number
Cannot begin or end with a space
Must be 1 - 64 characters long (using numbers, letters, spaces, periods, or an underscore)

Additionally, the names SupportCenter and Proxy cannot be used as shown. Do not specify these names unless you use all lower-case letters - for example, supportcenter or proxy.

Note: If you do not specify a name, a system default of supportservern is used, where n is the object index.

-ip ip_address_or_domain_name

(Required) Indicates the IP address or fully qualified domain name for the new support center or Remote Support Proxy server. For IP addresses, the value must be a valid IPv4 or IPv6 address. If you specify a domain name, a DNS server must be configured on your system. You can use the mkdnsserver command to configure DNS servers.

Note:

Remote Support Proxy servers are deprecated. You can configure HTTP proxy servers instead by using mkproxy or chproxy command. You can configure your firewall to allow traffic to pass directly from the system or you can route traffic through an HTTP proxy server within your environment. Do not configure an HTTP proxy server by using the mksystemsupportcenter command. For more information, see HTTP proxy server.
With the addition of the HTTP proxy support, Remote Support Proxy servers are no longer necessary, but they are still supported for existing configurations. Alternately, a Remote Support Proxy can be configured to consolidate firewall traffic from a number of storage systems. Remote upgrades cannot be completed through the Remote Support Proxy server.

-port port: (Required) Specifies the port number for the new connection. The value must be a number in the range 1 - 65535. The default value is 1025.
-proxy yes | no: (Optional) Specifies whether a target server is a Remote Support Proxy server (and not a support center). The values are yes or no.

Description

This command creates a support center or Remote Support Proxy server to your remote support configuration. The maximum number of Remote Support Proxy servers that you can define is six.

If you configure a Remote Support Proxy server, remote support assistance is available only by using Remote Support Proxy server (which means that no direct connections are tried). If you configure multiple support centers (or proxies), the system cycles through each support center before it enables remote support assistance which means that it tries all support centers at least three times before it ends in failure state. Use the set of default support centers that are configured if needed.

Important: Unless your support team recommends it, do not configure any new support centers. However, a Remote Support Proxy server can be configured if required. If you are routing Remote Support connections of a system with all the nodes configured with a service IPv6 address, then you must use a Remote Support Proxy server. The Remote Support Proxy server should listen on an IPv6 address. It can additionally listen on IPv4 address. This Remote Support Proxy server IPv6 address needs to be specified on your system using this command (with the -proxy parameter).

For remote access, port 443 is suggested as it provides more security. If the connection from port 443 remote access is unsuccessful, then port 22 is used as a backup. When you configure the firewall rules with port 443, the fallback of remote access from port 443 to port 22 is not applicable.

An invocation example

mkemailserver -ip servername.example.com -port 1025

The resulting output:

Emailserver id [2] successfully created