Resolving a problem with failure to boot

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An IBM® Service Support Representative (SSR) can use this procedure to do a minimum configuration on a node canister if it fails to boot when powered on.

Before you begin

A node canister has failed to boot the Storage Virtualize software, if the node status LED is still off after 1 hour. This might be caused by a bad memory module (DIMM), or bad optional adapter, or a bad node canister.
Note: The service interfaces to the node canister does not work if the Storage Virtualize software is not running.

Procedure

  1. If the node fault LED is on, there might be an event in the events page of the management GUI with an error code against which you can run the fix procedure to assist you.
    Otherwise, contact IBM Remote Technical Support to help you isolate the problem.
  2. The following figure shows the location of the node canister LEDs and the optional adapter slots.
    Figure 1. Node canister LED and optional adapter slot
    Node canister LED
    •  1  Node canister power LED
    •  2  Node canister status LED
    •  3  Node canister fault LED
    •  4  Identify button and LED (not used by software)
    •  5  First optional adapter slot