Completing the service setup for a new system (IBM SSR task)

Use the service setup wizard to input initial setup information for a new system.

Before you begin

  • Begin this procedure after the physical installation of a new system is finished and the management IP address is established.
  • Have on hand the completed Call Home information worksheet that is provided by the customer.

Procedure

To complete the service setup of the system and create MDisks on the storage array, complete the following steps.

  1. After the system initialization finishes successfully, the system management GUI login screen is displayed. Log in with user name superuser and password passw0rd.
    Note: The 0 character in the password is a zero, not the letter O.
    The service setup wizard starts up.
  2. To enter contact information and set up the Call Home function, complete the following steps:
    1. Enter the physical location of the enclosure to facilitate service or parts deliveries if needed, and then click Next.
    2. Enter a contact name, email address, phone number, and location, and then click Next.
    3. Enter the IP address and server port of the email server. (The server port number defaults to 25.)
    4. If the email server requires authentication, enter the username and password, then click Next.
    5. The standard IBM Call Home email address is preconfigured. Add any additional email notifications that the customer might want to set up, and then click Next.
    6. Select event notifications for any additional email addresses if necessary, then click Next.

      The Test Call Home function automatically runs. Correct any errors if instructed to do so.

  3. To facilitate access to IBM® Storage Insights by the customer, enter the customer's IBMid from the customer worksheet.
    • If the customer is already using IBM Storage Insights, the wizard will display an IP address that you should provide to the customer for their use when they perform their initial system configuration.
    • If the customer has not used IBM Storage Insights, they will automatically be registered and will receive an email notification when it is ready for use.
  4. Review the summary screens and make any necessary changes, then click Finish.
    The wizard completes the service setup process and then displays a window that indicates that the service installation is complete.
    Note: You must wait until the server has completely rebooted before proceeding to the next step.
  5. Confirm that the customer can access the management GUI using the management IP address.
  6. Add any additional control enclosures to the system created for the first enclosure.
    1. If the customer ordered feature code 9152, or otherwise has multiple control enclosures in the order, have on hand the completed "Management address and service address information worksheet" that is provided by the customer.

      Determine if you should add the additional control enclosures that you have initialized to the system that you just created for the first control enclosure. (The customer might prefer to add additional candidate enclosures to existing systems on their own.)

    2. To add a new candidate enclosure to an existing system, log onto the management GUI using the same user name and password that you used in step 1.
    3. To add a candidate enclosure in the management GUI, select Monitoring > System > System -- Overview > Add Enclosure to start the wizard.
      Tip: If Add Enclosure is not displayed on the System – Overview page, a potential cabling issue might exist. Check the installation information to ensure that you cabled the enclosure correctly.

      Complete the wizard and verify the new enclosure.

      After adding a control enclosure to the system, the node status LEDs on the new node canisters should come on solid within 15 minutes, as described in Node canister indicators.

Results

The customer can now complete the setup by using the management GUI.