IBM Storage Expert Care
IBM® Storage Expert Care is designed to simplify and standardize the support approach on the IBM FlashSystem® portfolio. The simple service tiers and pricing facilitate straightforward support for Storage products. IBM FlashSystem 9200 systems re released as IBM machine type 4666, with a one-year warranty and the ability to include IBM Storage Expert Care Premium support services. A three-month registration of software maintenance (SWMA) for 5639-EA4 or 5639-EB2 is required if IBM Storage Expert Care is not ordered with the system.
IBM Spectrum® Virtualize version 8.4 or later delivers support for IBM FlashSystem 9200 systems machine type 4666 models that are released alongside IBM Storage Expert Care Premium options.
IBM Storage Expert Care is a simplified method of selecting services and support for storage systems at the time of the system purchase. Storage Expert Care is designed to simplify and standardize the support approach for IBM FlashSystem 9200 systems with simple straightforward pricing and selection of services.
On acquiring a FlashSystem 9200 system, you are offered with the base warranty, which covers Parts Only, HW CRU (Onsite limited 9x5 Next Business Day), Remote Technical Support included with limited onsite support.
- Storage Expert Care Premium
- FlashSystem 9200 MT 4666 control enclosure Model AG8 and UG8
- FlashSystem 9200 MT 4664 expansion enclosure models AFF, and A9F
IBM provides repair or exchange services, which depends on the types of warranty service that is specified for the MTM. IBM attempts to resolve your problem over the telephone, or electronically through an IBM website. Certain MTM contains remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines that onsite service is required, scheduling of service depends upon the time of your call, technology and redundancy, and availability of parts. If applicable to your product, parts considered Client Replaceable Units (CRUs) to be provided as part of the unit's standard warranty service. Service levels are response-time objectives and are not promised. The specified level of warranty service cannot be available in all worldwide locations. Extra charges can apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.