Configuring Remote Support Proxy

After you install the Remote Support Proxy on the system, you must configure it. The Remote Support Proxy is required when remote support assistance is configured on systems that do not have direct access to the internet.

To configure the Remote Support Proxy service with the system, change the following required parameters in the /etc/supportcenter/proxy.conf file:

ListenInterface

Specify the IPv4 address, IPv6 address, or interface name on which the proxy service is to listen for incoming connections from the system. If you specify an IPv4 or IPv6 address, the Remote Support Proxy service listens on only the specified IP address. If you specify an interface name, the Remote Support Proxy service listens on all allowed addresses. You can configure which addresses are allowed by setting the UseIPv4, UseIPv6, and UseIPv6LinkLocalAddress parameters. By default, the Remote Support Proxy service listens on both IPv4 and IPv6 addresses. If you specify the interface name, the name must be the same as the output from the ipconfig command.

Note: The system must have access to the system that runs the Remote Support Proxy as defined by this interface name or IP address.

ListenPort

The TCP port on which the Remote Support Proxy is to listen for incoming connections from the system. For example, to listen on port 9955, add the following strings to the configuration file:

# Interface and port on which the proxy listens
ListenInterface eth0
ListenPort 9955

Note: If ListenPort is not specified, the default port is 8988.

The following example shows a sample configuration file:

# Interface and port on which the proxy listens
ListenInterface eth0
ListenPort 8988

# IP address settings
UseIPv4 yes
UseIPv6 yes
UseIPv6LinkLocalAddress no

# Host and port of the HTTP proxy server
HTTPProxyHost 192.0.2.3
HTTPProxyPort 8080

# User ID and password for the HTTP proxy server
HTTPProxyUser ibm_user
HTTPProxyPassword xxxxxxx
# Interface and port of status service

StatusInterface lo
StatusPort 8966

# User ID to run the proxy
User nobody

# External log program (optional)
Logger /usr/share/xiv/syslog-logger
LogFile /var/log/xivproxy.log
DebugLog no

# Front Server IP address and port (optional)
ServerAddress1 IP1
ServerPort1 8888