Removing and replacing an enclosure

The enclosure can be replaced by a trained service provider if a faulty midplane or power interposer board is suspected. The replacement enclosure will already have the power supplies installed. The midplane includes a VPD chip that contains the Machine Type, Model, and Serial number of the enclosure. These need to be recorded along with worldwide node names.

About this task

Attention: This procedure causes a loss of access to data.
CAUTION:
The weight of this part or unit is between 33.6 and 42.6 kg (74 and 94 lb). It takes three people or a lifting machine to safely lift this part or unit.
Two graphics show 3 persons carrying a heavy box; one graphic shows an icon with text warning that weight is more than 32 kg (70.5 lb)

Ensure that a suitably rated mechanical lift is available to support the weight of the enclosure when it is inserted into the rack for installation. If you do not have mechanical lifting equipment, then dis-assemble the removable components from the enclosure so that it becomes safe for 2 persons to lift the empty chassis from the pallet and into the rack.

To enable two people to lift the enclosure to and from the rack, you can remove the components from the control enclosure before you remove it from the rack. Record the serial number of the component in each location so that the components can be returned to the same location at the end of the procedure. Then, remove the components and place them in a safe location. Also, all cables need to be labeled.

Refer to the Environmental requirements before you install the enclosure.

DANGER
When working on or around the system, observe the following precautions:

Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: If IBM® supplied the power cord(s), connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product. Do not open or service any power supply assembly. Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • DANGER
    Multiple power cords symbolMultiple power cords. The product might be equipped with multiple AC power cords or multiple DC power cables. To remove all hazardous voltages, disconnect all power cords and power cables. (L003)
    For racks with a DC power distribution panel (PDP), disconnect the customer’s DC power source to the PDP.
  • When connecting power to the product ensure all power cables are properly connected. For racks with AC power, connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies proper voltage and phase rotation according to the system rating plate. For racks with a DC power distribution panel (PDP), connect the customer’s DC power source to the PDP. Ensure that the proper polarity is used when attaching the DC power and DC power return wiring.
  • Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies proper voltage and phase rotation according to the system rating plate.
  • Connect any equipment that will be attached to this product to properly wired outlets.
  • When possible, use one hand only to connect or disconnect signal cables.
  • Never turn on any equipment when there is evidence of fire, water, or structural damage.
  • Do not attempt to switch on power to the machine until all possible unsafe conditions are corrected.
  • When performing a machine inspection: Assume that an electrical safety hazard is present. Perform all ontinuity, grounding, and power checks specified during the subsystem installation procedures to ensure that the machine meets safety requirements. Do not attempt to switch power to the machine until all possible unsafe conditions are corrected. Before you open the device covers, unless instructed otherwise in the installation and configuration procedures: Disconnect the attached AC power cords, turn off the applicable circuit breakers located in the rack power distribution panel (PDP), and disconnect any telecommunications systems, networks, and modems.
  • Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.
  • Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices.
    To disconnect:
    1. Turn off everything (unless instructed otherwise).
    2. Remove the power cords from the outlets.
    3. Remove the signal cables from the connectors.
    4. Remove all cables from the devices.
    To connect:
    1. Turn off everything (unless instructed otherwise).
    2. Attach all cables to the devices.
    3. Attach the signal cables to the connectors.
    4. Attach the power cords to the outlets.
    5. Turn on the devices.
  • Multiple power cords symbol Sharp edges, corners and joints might be present in and around the system. Use care when handling equipment to avoid cuts, scrapes and pinching. (D005)
Attention:
  • The control enclosure must be replaced only by a trained service provider. Complete this procedure only if instructed to do so by a service action or the IBM Support center.
  • If you have a single control enclosure, this procedure requires that you shut down your system to replace the control enclosure midplane assembly. If you have more than one control enclosure, part of the system can continue to run. However, you lose access to the volumes that are on the affected I/O group. You also lose access to any volumes that are in other I/O groups that depend on the drives that are in the affected I/O group. If the system is still doing I/O requests in all the I/O groups, schedule the replacement during a maintenance period or other time when the I/O can be stopped.
  • When you replace hardware components in the back of the enclosure, ensure that you do not inadvertently disturb or remove cables that you are not instructed to remove.
  • Ensure that you are aware of procedures for handling static-sensitive devices before you remove the enclosure.

Procedure

  1. Log in to the service assistant on one of the node canisters in the control enclosure. In the Node Details panel, select the Location tab. Note the following values for the enclosure in Table 1. This information might be needed later.
    Table 1. Recording control enclosure information
    Item Value
    WWNN 1  
    WWNN 2  
    Machine type and model  
    Serial number  
  2. If the control enclosure is still active, stop all host and replication I/O to the enclosure.
  3. Complete Procedure: Powering off a node canister for the node canister that requires the midplane assembly replacement.

Removing the enclosure

  1. Disconnect label and remove the four power cables from the rear of the control enclosure.
  2. Write down the port and cable connections before you disconnect all cables from the ports rear of the control enclosure. Use the following tables to record the information for each node canister. Depending on your system configuration, some PCIe adapter ports and Ethernet ports might not be connected. Ports are numbered top to bottom, and left to right.
    Note: The adapters that provide the technician port and the management Ethernet ports are part of the node canister and are not assigned adapter slot numbers.
    Possible connections on Node Canister 1 summarizes the possible adapter slots and port configuration of node canister 1.
    Table 2. Summary of node canister 1 adapter slots and port connections
    Location Port Label or empty
    Management Ethernet Port 1 1  
    Management Ethernet Port 2 2  
    Adapter slot 1 1  
    Adapter slot 1 2  
    Adapter slot 1 3  
    Adapter slot 1 4  
    Adapter slot 2 1  
    Adapter slot 2 2  
    Adapter slot 2 3  
    Adapter slot 2 4  
    Adapter slot 3 1  
    Adapter slot 3 2  
    Adapter slot 3 3  
    Adapter slot 3 4  
    Adapter slot 4 1  
    Adapter slot 4 2  
    Adapter slot 4 3  
    Adapter slot 4 4  
    Possible connections on Node Canister 2 summarizes the possible adapter slot and port configuration of node canister 2.
    Table 3. Summary of node canister 2 adapter slots and port connections
    Location Port Label or empty
    Management Ethernet Port 1 1  
    Management Ethernet Port 2 2  
    Adapter slot 1 1  
    Adapter slot 1 2  
    Adapter slot 1 3  
    Adapter slot 1 4  
    Adapter slot 2 1  
    Adapter slot 2 2  
    Adapter slot 2 3  
    Adapter slot 2 4  
    Adapter slot 3 1  
    Adapter slot 3 2  
    Adapter slot 3 3  
    Adapter slot 3 4  
    Adapter slot 4 1  
    Adapter slot 4 2  
    Adapter slot 4 3  
    Adapter slot 4 4  
  3. Carefully remove each drive or drive blank and label it with the drive slot from which it was removed, as described in Removing and replacing a drive or Removing and replacing a drive blank.
  4. Remove the bezel from the enclosure if it is fitted, as described in Removing and replacing the enclosure bezel
  5. Remove the node canisters from the control enclosure, as described in Removing and reseating a node canister. Label them to indicate what canister came from each canister slot.
  6. Carefully slide the control enclosure from the rack.

Replacing the enclosure

  1. Unpack the replacement enclosure.
  2. Record the machine type and model serial number of the enclosure on the blank agency sticker at the top of the enclosure.
  3. Reinstall the control enclosure in the rack cabinet.
  4. Reinstall the drives or drive blanks that were removed. Ensure that each drive is inserted into the same slot from which it was removed, as described in Removing and replacing a drive or Removing and replacing a drive blank.
  5. Reinstall the node canisters into the same canister slots from which they were removed, as described in Removing and reseating a node canister.
  6. Reconnect the data cables to the same connectors at the rear of the control enclosure. Use the data that you collected in step 5.
  7. Reconnect power to the control enclosure.

    The node canisters restart. The yellow fault LED indicators are on because the new enclosure was not set with the identity of the old enclosure. The node canisters log node error 504 to report that they are in the wrong location. In the system Event log, the error code is 1192. It is good to verify that the line cords are connected to at least two different power distribution units.

  8. Reattach the bezel.
  9. Use an ssh client to log in as the superuser to the service IP address of either node canister. Then, access the service assistant CLI.
    Important:
    • Do not reset the system ID.
    • After the replacement midplane is modified, it cannot be used as a replacement part for a different enclosure. Do not return a modified midplane assembly to FRU stock.
    Note: If you replaced a node canister, log in to the node canister that was not replaced. Enter the satask chvpd -replacemidplane command. If the command is successful, the node canister modifies the VPD data. You are disconnected from the CLI as both node canisters reboot.
  10. If the satask chvpd -replacemidplane command fails, complete the following steps:
    1. Connect to the Service Assistant Tool of the node canister. Go to http://service_ip/service or connect to the technician port of the node canister.

      If you replaced a node canister at the same time as the midplane assembly, connect to the node canister that was not replaced.

    2. If you cannot access the service assistant, see Problem: Cannot connect to the service assistant.
    3. In the Service Assistant tool, use the Configure Enclosure panel.
    4. Select to use the node copy of the data that you recorded in step 1 (WWNN 1, WWNN 2, machine type and model, and serial number).

      If the node copy for any of the values is not available, select the Specify option for each missing value. Then, enter the value that you recorded at step 1.

    5. After you specify all values in the Enclosure Information panel, click Modify.

      The node canisters restart. When the restart finishes, the system comes online with both node canisters online.

  11. Wait for the green status LED of both node canisters to light and indicate that the node canisters are active in the system.

Note: Customers can complete the following tasks after the new enclosure is installed and the control enclosure is operating again.

  1. Use the management GUI to check the status of all volumes and physical storage to ensure that the system is operating normally.
  2. Go to Monitoring > Events to check the Event Log for other events or errors.
  3. Restart the host application and any FlashCopy® activities that were stopped.