STaaS support

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On-premises IBM® Block Storage as a Service (STaaS) support information

Support for customer storage administrator

If STaaS storage administrator needs support for the systems that are provided by IBM, they must follow the steps.
  1. Retrieve information for machine type model from the device or Storage Insight® Pro.
  2. Visit the support website.
  3. Select the open case, and complete the relevant formation.

    For reference, see open a case.

Example of details required for opening a new case

Type of support (Product Support)

Title (Short one line problem description)

Product manufacturer (IBM)

Product (Retrieve information from Storage Insight Pro dashboard)

Machine serial number (7 characters)

Service type (Break Fix, Installation, Preventive maintenance, Q&A, Health & Safety Check, Move/Add/Change, Account Support)

Product Version (8.4 and later)

Severity (1, 2, 3, 4)

System Down (Yes, No)

Problem Classification (Choose from list)

Is Remote Support available (Yes, No)

Description (Details of the issue).

Upload Files.

Select your preferred language.

If an agent who speaks your language is not available, would you be willing to communicate in English? (Yes, No)

Case contact phone number.

Add team members.

Submit case.