IBM STaaS requirements

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The responsibilities are fulfilled by IBM® Service Support Representative (IBM SSR) or an authorized IBM Business Partner.

Responsibilities and requirements

IBM

The following are IBM’s responsibilities. These responsibilities are fulfilled by the IBM Service Support Representative (IBM SSR) or an authorized IBM Business Partner (BP):

  • Installation of the STaaS hardware
  • Cabling
  • Configuring
  • System setup (Includes Call Home)
  • Software and services
  • Predictive support with Storage inside Pro (included in the offering)
  • Hardware maintenance 24 x 7 same day. Sev1/2 Initial Response Time 30 min, Remote firmware updates
  • IBM Technical Account Manager
  • IBM monitoring of capacity growth (monthly) and adding more capacity as need grows beyond initial capacity.
  • Hardware return, recycle, and refresh

IBM Block STaaS customer

The following are customer's responsibilities:
  • Data security and backup
  • Rack space for the hardware
  • Installation and configuration of Storage Insights Pro
  • Internet access and several IP addresses for server and hardware.
  • Creating the needed data space (I/O groups, volumes and so on)
  • Call Home settings entered from IBM SSR/BP.
  • Configuring licensed functions
  • Creating storage pools
  • Data migration activities
  • Power and cooling for on-premises installation
  • Customer is responsible for any damage to IBM Hardware, which is result of normal use.
  • Clustering the solution is up to the customer.
Note: After the installation and initial configuration of the hardware is complete, customer must check whether latest version of system software is available, if not they must update the software to latest version. On successfully updating the software, if necessary, customer might need to update the firmware on the drives in the system.