765 Service Processor shows fan failure

Explanation

A fan has a fault condition.

User response

On IBM® SAN Volume Controller, Storwize® V5000, Storwize V5000E, FlashSystem 5000, FlashSystem V9000, IBM Spectrum Virtualize for Public Cloud, and IBM Spectrum Virtualize, complete the following steps:
  1. Identify the node to shut down. The node ID is listed in the event log. Identify the machine type and model (MTM) and the serial number in the System view of the management GUI.
  2. Determine the failed fan from the text of the error data in the log shown in the management GUI. On IBM SAN Volume Controller, the fan is indicated by 2 characters in the extra data. For example, 4A indicates that a fan in replaceable fan module 4 failed.
  3. Identify the volume dependencies for the node to determine that it is acceptable to shut down the node.
  4. Shut down the node.
  5. Before you remove any cables, label or record the location of each cable that is connected to the rear of the node.
  6. Remove the node, and then remove the lid.
  7. Carefully remove the fan module and check that nothing is obstructing the movement of either fan in the module. If you find an obstruction, carefully clear the obstruction and reinstall the fan module. Otherwise, exchange the failed fan FRU for a new FRU.
  8. Replace the lid, and then insert the node into the rack.
  9. Reconnect all cables to the correct ports.
  10. Confirm that the error is cleared from the log, or follow the fix procedure to clear the error.
On Storwize V7000, complete the following steps:
  1. Identify the node canister to shut down. The node ID is listed in the event log. Identify the machine type and model (MTM) and the serial number in the System view of the management GUI. The failed fan module is located behind the node canister.
  2. Identify the volume dependencies for the node canister to determine that it is acceptable to shut down the node canister.
  3. Shut down the node canister.
  4. Before you remove any cables, label or record the location of each cable that is connected to the rear of the canister.
  5. Remove the node canister from the enclosure.
  6. Pull the two orange locking rings to inside the canister slot to remove the fan module from the enclosure.
  7. Check each fan on the fan module for obstructions. Carefully remove any obstructions that you find and ensure that the fans can rotate freely. The fan module has four front and four rear fans.
  8. If you find no obstructions but the fan module is failing, replace the fan module with one from FRU stock.
  9. Ensure that the locking rings of the replacement fan module are rotated open so that they extend from the fan module. Insert the replacement fan module fully into the canister slot before you rotate the locking rings down.
  10. Reinsert the node canister into its slot.
  11. Reconnect all cables to their correct ports.
  12. Confirm that the error is cleared from the log, or follow the fix procedure to clear the error.
On Storwize V7000 2076-724, FlashSystem 7200, FlashSystem 9100, and FlashSystem 9200, complete the following steps:
  1. Identify the node canister to shut down. The node ID is listed in the event log. Identify the machine type and model (MTM) and the serial number in the System view of the management GUI.
  2. Determine the failing fans from the text of the error data in the log shown in the management GUI. The fan is indicated by a number in the range 1 - 5 in the extra data.
  3. Identify the volume dependencies for the node canister to determine that it is acceptable to shut down the node canister.
  4. Shut down the node canister.
  5. Before you remove any cables, label or record the location of each cable that is connected to the rear of the canister.
  6. Remove the node canister and take off the lid.
  7. Identify the failed fan FRU by the number printed next to it.
  8. Carefully remove the fan module and check that nothing is obstructing the movement of either fan in the module. If you find an obstruction, carefully clear it and reinstall the fan module. Otherwise, exchange the failed fan FRU for a new FRU.
  9. Replace the lid, and then reinsert the node canister into its slot.
  10. Reconnect all cables to their correct ports.
  11. Confirm that the error is cleared from the log, or follow the fix procedure to clear the error.