724 Fewer Ethernet ports active.

Explanation

An Ethernet port that was previously operational is no longer operational. The physical link is down.

Data:

Three numeric values are listed:
  • The ID of the first unexpected inactive port. This value is a decimal number.
  • The ports that are expected to be active. This value is a hexadecimal number. Each bit position represents a port, with the least significant bit representing port 1. The bit is 1 if the port is expected to be active.
  • The ports that are active. This value is a hexadecimal number. Each bit position represents a port, with the least significant bit representing port 1. The bit is 1 if the port is active.

User response

On Storwize® V7000, FlashSystem 7200, FlashSystem 9100, and FlashSystem 9200, complete the following steps:
  1. If possible, use the management GUI to run the suggested actions for the associated service error code.
  2. Possibilities:
    1. If the port was intentionally disconnected, use the management GUI suggested action for the service error code and acknowledge the intended change.
    2. Make sure that the Ethernet cable is connected at both ends and is undamaged. If necessary, replace the cable.
    3. Make sure the switch port or other device the cable is connected to is powered and enabled in a compatible mode. Rectify any issue. The device service interface might indicate the issue.
    4. If this port is a 10-Gb/s port, use the remove and replace procedures to replace the SFP transceiver in the system. Then, remove and replace the SFP transceiver in the connected switch or device.
    5. Replace the node canister by using the remove and replace procedures.
On IBM® SAN Volume Controller, Storwize V5000, Storwize V5000E, and FlashSystem 5000, complete the following steps:
  1. If possible, use the management GUI to run the suggested actions for the associated service error code.
  2. Possibilities:
    1. If the port was intentionally disconnected, use the management GUI suggested action for the service error code and acknowledge the intended change.
    2. Make sure that the Ethernet cable is connected at both ends and is undamaged. If necessary, replace the cable.
    3. Check that the switch port, or other device the cable is connected to, is powered and enabled in a compatible mode. Rectify any issue. The device service interface might indicate the issue.
    4. If this port is a 1-Gbps port, use the remove and replace procedures to replace the SFP transceiver in the system and the SFP transceiver in the connected switch or device.
    5. Replace the adapter or, on IBM SAN Volume Controller, the system board (depending on the port location) by using the remove and replace procedures.
On IBM Spectrum Virtualize and IBM Spectrum Virtualize for Public Cloud, complete the following steps:
  1. If possible, use the management GUI to run the suggested actions for the associated service error code.
  2. Contact your hardware manufacturer.
Possible Cause—FRUs or other cause:
  • Ethernet cable
  • For Storwize V7000, FlashSystem 7200, FlashSystem 9100, FlashSystem 9200, or IBM SAN Volume Controller, Ethernet SFP transceiver
  • For Storwize V7000, FlashSystem 7200, FlashSystem 9100, FlashSystem 9200, Storwize V5000, Storwize V5000E, or FlashSystem 5000, Node canister
  • For IBM SAN Volume Controller, Ethernet adapter
  • For IBM SAN Volume Controller, system board