568 Unable to upgrade adapter firmware.

Explanation

This error is reported by a node that attempts to apply a firmware update to an adapter but the update fails. The node enters service state and the error data identifies the adapter slot number where the firmware update failed. The error might be caused by incorrect firmware or the adapter might have failed. The adapter might need to be replaced. If this error occurs while applying a system update (or concurrent code update), the update is stalled until the error is resolved.

User response

If a system update is stalled because of this error, follow these steps:
  1. Remove the node from the system by using the management GUI or use the following command: 
    svctask rmnode
  2. Continue or cancel the system update by using the management GUI or use this command:
    svctask applysoftware
  3. Take a diagnostic snapshot of the removed node by using the service assistant tool or use the following service assistant command:
    svc_snap
  4. Contact IBM® Support Center for assistance resolving the failed firmware update - it might be necessary to replace the adapter.
  5. After the adapter failure is resolved, power on the node.
  6. Confirm that the node is in candidate state by using the management GUI or use the following command:
    sainfo lsservicenodes
  7. Add the node back into the system by using the management GUI or enter the following command on the system: 
    svctask addnode
If the error occurs while applying software to a node in service state, using either the service assistant tool or satask installsoftware command, follow these steps:
  1. Take a diagnostic snapshot of the node by using the service assistant tool or use following command on the node:
    svc_snap
  2. Contact IBM Support Center for assistance resolving the failed firmware update - it might be necessary to replace the adapter.