2650 Remote support application is unable to connect to IBM

Explanation

The remote support assistance feature could not establish a connection with the IBM® support network.

User response

Complete the following steps:

  1. Run the lssystemsupportcenter command to list the defined support centers.
  2. If no proxy is defined (all of the support centers in the list show proxy=no), verify that all IP addresses and port numbers are correct. This information is pre-configured by IBM or defined by IBM.
  3. If any proxy is defined (any of the support centers in the list shows proxy=yes), complete the following steps:
    1. Make sure that the IP addresses and port numbers are correct for all defined proxies.
    2. Verify the proxy configurations. For more information, refer to your remote-support proxy installation and configuration instructions.
  4. Check your network firewall settings to ensure that the proxy (if configured) or the system ports (if no proxy is configured) can communicate with external IP addresses.
  5. Run a connectivity test by entering the following command:
    chsystemsupportcenter -test
    If the test succeeds, the event is automatically fixed.
  6. If the connectivity test fails, contact your support representative.