Changing settings for call home with email notifications

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If you have the call home with email notifications function configured on your system, you can use either the management GUI, or the command-line interface to update notification settings.

Call Home with email notification sends notifications through a local email server to support and local users or services that monitor activity on the system. With email notifications, you can send notifications to support and designate internal distribution of notifications as well, which alerts internal personnel of potential problems. Call Home with email notifications require configuration of at least one email server and local users.

However, external notifications to the support center can be dropped if filters on the email server are active. To eliminate this problem, Call Home with email notifications is not recommended as the only method to transmit notifications to the support center. Call Home with email notifications can be configured with cloud services for redundancy and internal management of notifications. If you also want notifications sent to an internal user or server, you must set up email notifications.

Using the management GUI

To change settings for call home with email notifications, complete the following steps:

In the management GUI, select Settings > Support > Call Home.
On the Call Home page, select Send data with Call Home email notifications and click Edit.
Note: Email filters can drop notifications and responses to and from the support center which can impact resolution times for problems on your system. This transmission method is not recommended as the only way to send notifications to the support center. Use Call Home with email notifications as a backup method when Call Home with cloud services is configured.
Verify that the connection status is Active and a message displays that indicates the connection was successful. If the connection status displays Error, select Monitoring > Events to determine the cause of the problem. If Call Home with email notifications is configured, the following connection statuses can be displayed:

Active

Indicates that the system can connect to the email server, which is actively sending notifications to defined email users.

Failed

Indicates that the system cannot connect to the configured email server. This message is also displayed when repeated connection attempts fail after a Failed Temporary status. If you receive this message, verify that the email server or servers that you are using are available. Select Monitoring > Events to display the error log for the system. You can also use the lsemailserver command to view additional information about the email server.

Failed Temporary

Indicates that the last connection attempt to the email server failed, but the problem was temporary and additional connection attempts will be repeated.

Untried

Indicates that the email server is configured but is not being used to send notifications.
Under Email Servers, enter a valid IP address or fully qualified domain name and ports for up to 6 email servers in your network. If you specify a domain name, a DNS server must be configured on your system. To configure a DNS server for the system, select Settings > Network > DNS. You can also use the mkdnsserver command to configure DNS servers. These email servers send notification to the support center and receive and distribute responses from the support center.
Under Call Home, verify the email address for the support center and select the type of notifications that you want to be sent to the support center.
Under Email User, enter a valid email address for a business-to-business contact and select the type of notifications that you want them to receive. To comply with privacy regulations, personal contact information for individuals within your organization is not recommended.
Under Additional Settings, enter your preferences for inventory intervals and configuration reporting. Inventory reports can be configured with Call Home and provides additional information to support personnel. An inventory report summarizes the hardware components and configuration of a system. Support personnel can use this information to contact you when relevant updates are available or when an issue that can affect your configuration is discovered. By default, these reports include configuration data that support personnel can use to automatically generate recommendations that are based on your actual configuration. You can have sensitive data that is redacted from these reports, if necessary.
Click Save.

Using the CLI

For call home with email notification, you can change several notification values, such as email server, local users, and inventory settings.

To change an IP address or domain name for a current email server that sends notifications to the support center and to internal users, enter the following command:
```
chemailserver email_server_name -ip ip_address_or_domain_name -port port_number
```
where email_server_name specifies the current name of the email server that you are changing. You can also use the email_server_id if you know the system identifier for the email server. To display these values, use the lsemailserver command. Enter the new IP address or fully qualified domain name of a remote email server and port number for the email server. You can also add another email server with the mkemailserver command.
To change the email address of a local user that currently receives notifications, enter the following command:
```
chemailuser email_user_name -address  user_address 
```
where email_user_name specifies the current name of the user that you are changing and user_address is the new email address for that existing user.
To update the type of notifications a local user receives, enter the following command:
```
chemailuser email_user_name -error on 
```
To include inventory notifications as well as error notifications that the local user receives, enter the following command:
```
chemailuser email_user_name -error on -inventory on
```
If you want to change the frequency that inventory notifications are sent, enter the following command:
```
chsystem -invemailinterval interval
```
where interval is the number of days that you want inventory notifications to be sent.