chsra
Use the chsra command to configure support assistance.
Syntax
Parameters
- -enable
- (Optional) Creates remote access accounts and enables local support assistance.
- -disable
- (Optional) Deletes all remote access accounts and disables local and remote support assistance.
- -updatetoken
- (Optional) Updates the shared security token that is used for support assistance.
- -remotesupport enable | disable | test
- (Optional) Configures remote support assistance directly over the
internet or by a configured proxy server. The values are:
enable
disable
test
- -idletimeout timeout_in_minutes
- (Optional) Enables remote support for a limited amount of time
(specified in minutes). The value must be a positive number (integer) denoting how many minutes
remote support assistance is idle (and timed out). This parameter does not time out when a support
session is in progress on any of your system nodes. It is renewed as many times as needed and only
times out after all active sessions are terminated. Remember: If the idle timeout expires on all participating nodes in a system, remote system support is disabled. If remote system support is disabled, remote system support is not automatically started on events that include:If you specify -idletimeout, you must also specify -remotesupport.
- When new nodes join the system.
- T3 recovery procedures.
- Node warm or cold starts.
Description
This command configures local or remote support assistance.
Note: Turn on both
local and remote support assistance to more efficiently resolve any
problems that are encountered.
Remote support assistance is available either directly over the internet or by
using a proxy server. Remote system support is routed by using the proxy
server if any proxy servers are configured. You must do the following to
turn on remote support assistance:
- Configure service IP addresses on all nodes.
- Configure call home on the system.
- Configure local support assistance
on your system, which creates support and sets up authentication. For storage systems that have
direct access to the internet, the firewall must allow outbound connections to Internet Protocol
(IP) addresses
170.225.126.11
,170.225.126.12
,170.225.127.11
and170.225.127.12
on port22
. If you must use a proxy server, configure it by using the mksystemsupportcenter command.
An invocation example for creating support assistance accounts and enabling local support assistance
chsra -enable
The detailed resulting output:
No feedback
An invocation example for deleting support user accounts and disabling local support assistance
chsra -disable
The detailed resulting output:
No feedback
An invocation example for updating the shared token that is used for challenge response authentication
chsra -updatetoken
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance
chsra -remotesupport enable
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance for 30 minutes
chsra -remotesupport enable -idletimeout 30
The detailed resulting output:
No feedback
An invocation example to test remote support assistance (which is not enabled after test completion)
chsra -remotesupport test
The detailed resulting output:
No feedback