Installing Remote Support Proxy

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In certain situations, the Remote Support Proxy utility must be installed.

Install the Remote Support Proxy utility in the following situations:

  • Your system does not have internet access.
  • You want to route multiple systems to the support center through a single system. This way, firewall restrictions need be lifted only for a single system.
  • All the nodes in your system have service IP addresses configured in IPv6 format. In this case, the Remote Support Proxy needs to listen on an IPv6 interface, which needs to be defined on your system as a support center.
To download and install the Remote Support Proxy utility, complete these steps:
  1. On the Linux® computer where you plan to run the proxy utility, download the Remote Support Proxy utility installation package from IBM® Support Center Proxy Utility.
  2. Assign the downloaded file execution permissions by running the following command:
    chmod +x file_name.bin
    Where file_name.bin is the name of the installation package.
  3. Install the Remote Support Proxy utility by using the following command:
    ./file_name.bin
    Where file_name.bin is the name of the installation package for the system. A software license is displayed.
  4. Follow the instructions and accept the license. The installation program installs an RPM package that is named supportcenter_proxy and then exits.
    Note: Occasionally, the license is not displayed and the application ends unexpectedly. The license cannot be displayed because the bzip2 package is missing on the system. Use the Linux package manager to reinstall the bzip2 package to the system and try again.
The following files are installed on the local system:
/usr/bin/supportcenter_proxy
The binary executable file.
/etc/supportcenter/proxy.conf
The configuration file. You must update this file before you start the Remote Support Proxy service.
/etc/init.d/supportcenter_proxy
The system service for starting and stopping the Remote Support Proxy. The service is configured to start when the server boots. It does not start automatically after installation.
/usr/share/supportcenter/syslog-logger
The logger program that can be modified to integrate with the existing logging and monitoring systems.
/usr/share/doc/proxy-version/license
The directory that contains the accepted software license for the Remote Support Proxy in multiple languages. In the directory path, version is the product version.
/usr/share/supportcenter/proxy_id_rsa
A cryptographic file that is used by the configuration-retrieval function.