Managing support assistance

Support assistance enables support personnel to access the system to complete troubleshooting and maintenance tasks. You can configure either local support assistance, where support personnel visit your site to fix problems with the system, or local and remote support assistance. Remote support assistance allows support personnel to access the system remotely from the support center. Both local and remote support assistance uses secure connections to protect data exchange between the support center and system. All actions that are completed with support assistance are recorded for auditing purposes. Local support assistance must be configured before remote support assistance is enabled.