Managing call home notifications

The system supports sending notifications to support personnel through cloud service or through a local email server. You can use either the management GUI or the command-line interface to change current settings for call home notifications.

If a software or hardware error occurs, Call Home notifies the support center and automatically opens a service request. Call Home sends service-related information to inform support personnel so they can quickly act to resolve the problem.

During system setup, you can configure Call Home notifications to improve the response time for issues on the system. Call Home notifications send diagnostic data to support personnel who can quickly determine solutions for these problems that can disrupt operations on the system. If you want to update current Call Home notification settings, select Settings > Support > Call Home. You can also use the chcloudcallhome command to update Call Home with cloud services or use the mkemailserver command to set up Call Home with email notifications. Call Home is integrated with other support-related services like secure remote assistance and IBM Storage Insights.

In addition, inventory information that is related to the overall health of the system and its components can be sent to support at regular intervals. Support can analyze this inventory information to check the system health and recommend actions to improve system health and reliability. If a severe issue is found, support contacts you directly to help you fix the problem. These recommendations are integrated in IBM Storage Insights on the Advisor page.

The system also supports internal notifications through Simple Network Management Protocol (SNMP) notifications and syslog messages; however, these notifications cannot be used to contact support with the call home function. These notifications can be used to send notifications to internal users as an alternative to email notifications.