4401 Patch autoupdate server communication error

Explanation

The Patch auto updater service tried to retrieve the list of applicable patches from the IBM Fix Central server but was unable to communicate with the server.

User response

Server connectivity depends on the proper functioning of Cloud Call Home. You can verify its operation by running the svctask lscloudcallhome command. If the connection is functioning correctly, the command will return a response similar to the following, where the status and connection fields are as shown below:
status enabled

connection active

error_sequence_number

last_success 240222164732

last_failure 240222164450

si_tenant_id

If the connection shows an issue with Cloud Call Home, the command may return one of the following responses:

stats disabled

connection

error_sequence_number

last_success

last_failure 251013044650

si_tenant_id

apikey_configured no
status enabled

connection error

error_sequence_number

last_success

last_failure 251013035718

si_tenant_id

apikey_configured no
To attempt to re-establish communication with the Cloud Call Home server do the following:
  1. Run the svctask chcloudcallhome -disable command.
  2. Wait for 30 seconds.
  3. Run the svctask chcloudcallhome -enable command.

Reissue the svctask lscloudcallhome command after a short interval to confirm that communication with the server has been re-established.