Accessing the service assistant

The service assistant is a web application that helps troubleshoot and resolve problems on a node or node canister. The service assistant can be accessed through a service IP address, or by using the technician port.

About this task

To access the service assistant by a service IP address, you must use a supported web browser. For a list of supported browsers, refer to the topic Web browser requirements to access the management GUI.

To access the service assistant, complete the following steps.

1. Start a supported web browser and point your web browser to serviceaddress/service for the node or node canister that you want to work on.

   For example, if you set a service address of 11.22.33.44 for a node canister, point your browser to 11.22.33.44/service.

2. Log on to the service assistant using the superuser password.

   If you are accessing a new node canister, the default password is passw0rd. If the node canister is a member of a system or was a member of a system, use the password for the superuser.

   If you do not know the current superuser password, try to find out. If you cannot find out what the password is, reset the password. See Reset service assistant password command.

Results

Complete the service assistant actions on the correct node or node canister. If you did not connect to the node canister that you wanted to work on, access the Change Node panel from the home page to select a different current node.

Commands are run on the current node. The current node might not be the node canister that you connected to. The current node identification is shown on the left at the top of the service assistant screen. The identification includes the enclosure serial number, the slot location, and if it has one, the node name of the current node.