Real-time reporting

You can use Case Analyzer and IBM® FileNet Case Monitor with IBM Cognos® Real-time Monitoring to generate near real-time and near term reports of current business activities.

Case Monitor provides a set of projects and objects that you can use with Cognos Real-time Monitoring to monitor the current state of active cases and running workflow processes. The Case Monitor objects include a set of workbench and dashboard objects for case, task, workflow, and work items.

To use these objects, you import them to Cognos Real-time Monitoring. After the workbench and dashboard objects are imported, they can be used as-is for basic monitoring or customized for more advanced monitoring. Data is gathered from the Content Platform Engine and is published in frequent intervals to the Case Analyzer store. From that location, Cognos Real-time Monitoring can access the data.

The Cognos Real-time Monitoring dashboard and Case Monitor dashboard objects are used to display data from active cases and running workflows in formats that are appropriate for the data. These formats include bar charts, pie charts, and gauges that can show metrics that include the following examples:
  • The number of active cases and tasks in each state
  • The average processing time for active work items and workflows
  • The average time that tasks spend in each state
  • The average idle time for active work items
  • The number of cases that were created in the current quarter