Historical reporting

You can use Case Analyzer with online analytical processing (OLAP) tools to generate historical reports of long-term trends. These historical reports can be used for analysis of trends in the case, task, and workflow activities of your business operations.

Analysis provides the following benefits:
  • Determines cycle times for your case-enabled and workflow-enabled business processes.
  • Pinpoints bottlenecks that negatively affect production and service levels, costing you time and money.
  • Increases the return on investment of your case and workflow systems.
Case Analyzer provides extensive analysis capability. You can perform the following tasks:
  • Review the collected data to isolate problems and take direct control over the data elements being reviewed.
  • Generate chart-based reports on statistical information gathered from the Content Platform Engine event and audit logs.
  • Create and save custom charts for future use.

Case Analyzer uses OLAP technology to provide process analytics. OLAP is a database technology that is optimized for querying and reporting, enabling fast analysis of multidimensional data. Case Analyzer and OLAP can be used with IBM® Cognos® Business Intelligence reports or Microsoft Excel charts for report generation. Cognos Business Intelligence provides web-based analytic and reporting capabilities, while Microsoft Excel provides a client-based analytic and reporting solution.

The preconfigured reports and charts in Case Analyzer can help you analyze historical data for the following areas:
Case
Measures the number of cases and the average time to complete cases during a specified time period.
Task
Measures the number of tasks and the average time to complete tasks during a specified time period.
Workload
Measures the number of workflows in the system and the average time to complete workflows during a specified time period.
Queue
Measures the number of work items in each queue, and the number of work items completed during a specified time period.
Step
Measures work items at various steps, such as the average time spent to complete work at a step, and the percentage of work items taking each route from a step.
User
Provides data about each user, such as the average time to complete work during a specified time period.

You can extend this reporting functionality by gathering business-specific process data and modifying the provided reports.