Task reassignment
Users who have been granted the ability to do so by the workflow author can manually reassign processing to another named user at any step.
When a step is reassigned, two options are available:
- Delegation
- Returns an item of work after the delegated user completes the required work.
- Abdication
- Sends the work on to the next task after the reassigned user completes the task.
In both cases, all the actions that are taken are recorded in the workflow system event log, which allows for necessary process deviations while retaining the same level of audit control over the process and enabling a greater level of flexibility in the manner that work is processed.