Preparing error data for IBM service

If you have a problem with z/OS® Explorer or other compatible product software, you might need to send the error logs and other information to an IBM® service representative. You can use z/OS Explorer to collect all necessary error information in a single compressed file, ready to send.

The error logs are stored in a folder in the local Eclipse workspace on your computer. The default workspace name is .zosexplorer. The location for the workspace depends on your operating system and is shown in the z/OS Explorer title bar. You can collect the necessary error data in one file, ready to send to an IBM service representative when requested.

  1. Click File > Trace > Collect Service Data on the main menu for the workbench.
  2. In the Save Service data as file window, select the location where you want to save the compressed file, and click Save.

The service data is saved as a compressed file. The file name is in the format ExplorerServiceData-date-time.zip, where date and time are numbers that indicate the date and time of the collected data, for example ExplorerServiceData-20150318-080311.zip. Remember to record your actions at the time the failure occurred, to aid further analysis of the problem.