Troubleshooting
If a problem occurs with z/OS® Explorer or
other compatible product software, you might be able to resolve it
yourself. If you cannot resolve a problem yourself, you need to capture
the z/OS Explorer error
data and gather the necessary documentation before contacting your IBM® Support Center.
Viewing the error log z/OS Explorer captures error data that can help identify the cause of the failure. This information is saved in the error log. Capturing trace data z/OS Explorer or other compatible product software is running, it records trace information in trace buffers. If an unexpected failure occurs, trace information is written to the error log to help identify the cause of the failure. Preparing error data for IBM service z/OS Explorer or other compatible product software, you might need to send the error logs and other information to an IBM service representative. You can use z/OS Explorer to collect all necessary error information in a single compressed file, ready to send.z/OS Explorer Quick Tips z/OS Explorer views and operations. More detailed help is provided in the Help Contents.Client messages in IBM Explorer for z/OS IBM Explorer for z/OS .Host and runtime messages in IBM Explorer for z/OS IBM Explorer for z/OS .