Opening a support case

Need help with IBM® Envizi™ Supply Chain Intelligence? IBM Support is here for you.

Procedure

  1. Go to https://www.ibm.com/mysupport/s/.
  2. Click Open a case.
  3. In the Product field, enter Envizi ESG Suite.
  4. In the What can we help you with? field, select Supply Chain Intelligence.
  5. Fill in all the required fields marked with an asterisk (*) and then click Submit case.

What to do next

A case number is assigned. Save this number while working with support. If screen shots or diagnostic files are required for your case, you can upload your files after submitting the case.