Managing user logins

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A system administrator can reset passwords, disable users, and reactivate users.

Resetting passwords

You can request that a user reset their password.
  1. From the main menu, click Manage > Contacts and Logins.
  2. Select a user from the grid and click Login.
  3. From the pop-up menu, click Reset Login(s) Password.

An email is sent to the user with a link. If a user clicks the link, their password is reset. Alternatively, a user can also choose to reset their password by clicking Forgot password on the login page.

For more information, see Logging in to IBM Envizi ESG Suite.

Disabling user access

You can disable a user's access.
  1. From the main menu, click Manage > Contacts and Logins.
  2. Select a user from the grid and from the pop-up menu, click Disable Login.

Reactivating users

If a user is disabled or blocked from logging in, you can reactivate a user.
  1. From the main menu, click Manage > Contacts and Logins.
  2. Select a user from the grid and from the pop-up menu, click Re-Activate Login.

The login of a user is blocked when the user exceeds the number of allowed login attempts with an incorrect password.

Monitoring login activity

You can monitor login activity.
  1. From the main menu, click Manage > Login Activity.
  2. View details about which users logged in and session length information.

Verifying changes to contacts

After you create or update contacts, run the Extract for Contacts report to verify that the updates are consistent with the configuration of other users in the organization.