Account inactivity alerts

Account inactivity rules trigger data anomaly (DA) issues to alert you when account data has not been captured according to an expected schedule.

When an inactivity rule condition is met, the system checks whether there is an existing unresolved issue for the rule:

• If no existing issue exists for the data inactivity, a new issue is created and assigned to the appropriate notification contact or to an internal system user if a notification contact does not exist. Depending on your organization settings, an email notification is sent to the notification contact.
• If an existing unresolved issue exists, an alert is logged in the existing issue. To prevent email flooding, notification emails are not sent out for subsequent alerts.

An account inactivity data anomaly issue is similar to other data anomaly issues but provides some additional features:

• The issue displays the current alert status based on the last day of data for the account. This is useful for filtering out accounts where data has been captured after the issues were generated.

• If there is sufficient historical data, the issue displays whether data is typically captured manually or via connector, and how frequently it is captured. This is useful for identifying where connectors or integrations are the root cause of the problem.