Creating an issue manually

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In IBM® Envizi ESG Suite, you can create an issue to track a problem. You can assign the issue to someone and you can upload supporting information to the issue.

About this task

Create issues to track problems, to request data capture or to report data anomalies. You can create issues in the following ways:
  • Create an issue manually from the Issues Preview Panel, the Issues Boards or the Issues Grid.
  • Create issues automatically when alerts or rules are triggered. For more information, see the Interval Metering Analytics sections.
  • Create issues by using a connector. Issues can be created and updated by using the Setup Issues connector. For more information, contact IBM support.
For information about the fields available in an issue, see the Issue fields reference topic.

Procedure

  1. From the main menu, click Monitor > All Issues.
  2. Click Create New Issue. The Create New Issue dialog is displayed.
  3. Select the issue type, for example, Data Capture.
  4. Add summary text and a description.
  5. Define the source type of the issue. Select a node type form the organization hierarchy, for example, location.
  6. Define the source of the issue in the Related To field.
  7. Assign a priority.
  8. Define the optional fields, for example, assign the issue to someone, or upload a related file.
  9. Click Save.

What to do next

Result

An issue is created in the Issues grid and is visible to others in your organization.