Retention policy for source files used to upload data
Your organization’s data in the platform is retained for the period of your contract for IBM® Envizi ESG Suite. However, your raw or source data files are not available in the platform at all times.
Organization data
When raw or source files are processed and your data is loaded into Envizi ESG Suite, you have access to the history of this data in the platform until your contract terminates.
Source data files
The following policy applies to source data files:
- Raw data files transmitted by FTP/SFTP, manual UI Upload, or email service
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- You can self-serve from the Envizi ESG Suite platform to retrieve your data files uploaded in the last 6 months for interval meter data or 18 months for other account and setup data.
- To retrieve specific raw or source files that were uploaded to Envizi ESG Suite more than 6 months ago for interval meter data and more than 18 months ago for all other data, you can raise a support ticket through IBM Support to request that the Envizi ESG Suite database system administrator retrieve the files for you.
- API or any other data loaded or received from third party systems
- These data sources are considered external sources. The Envizi ESG Suite platform is only responsible for processing the content of the files and storing the data in theEnvizi ESG Suite platform. It is the API or third party data provider’s responsibility to retain the raw data and provide the raw data to you on your request.