Configure an inactivity rule to generate an alert when no data is captured for a period
of time.
Before you begin
Create notification contacts for inactivity alerts in all locations where you want issues to be
assigned to a specific user. For more information, see Setting up notification contacts.
Procedure
-
From the main menu, click
to open the
Accounts grid.
- Select an account in the Accounts grid and click
to
open the Inactivity Rules grid.
You can also open the Inactivity Rules grid by selecting
from
an Accounts Summary page.
- Click Create New to add a new rule and complete these
fields:
- Add an event name, for example, Account inactivity alert.
- Review the account field. It is the name of the account that you are creating the rule
for and is not editable.
- Set a status for the alert.
- Configure when to generate the alert.
Set the number of days, weeks or
months from the last date of data for the account before a data anomaly alert is
created.
- Click Save.
Results
The inactivity alert rule is added to the Inactivity Rules
grid.