Setting issue preferences

Configure notification settings for issues. Users can be notified of updates to issues. You can specify which type of users to notify. You can also customize the message that is displayed in the issue about replying to the email.

About this task

Users are not notified when they update an issue, even if they are the assignee or reporter.

The standard message in the notification email is “Please do not reply to this email. To get in touch, please contact support”.

These notification settings only apply to manual updates to issues. Issue updates that occur through connectors do not trigger an email and updates triggered through rules rely on a different notification setting. For more information, see the Interval Metering Analytics module.

1. From the main menu, click Admin > Issue Settings.
2. Select whether to notify the assignee, reporter, or both. Alternatively, select not to send a notification.
3. Optional: Add a custom message to the notification about replying to the email.
4. Click Save.