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BEPA issues

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BEPA issues can be created manually or through performance and variance rule alerts. The BEPA Issues grid provides a view of all energy waste issues.

Draft comment: annette.sohor1@ibm.com
Does every alert trigger create an issue?
To display the BEPA Issues grid, in the IBM Envizi ESG Suite home page, click Optimize > Manage Issues. In the BEPA issues grid, you can:
  • Create issues
  • Select issues and view related information in the preview panel
  • Use the Actions button to perform actions such as view details for an issue, update an issue's status, and edit an issue
  • Select multiple issues and perform bulk updates, such as update the assignee and status, and delete issues

BEPA notifications

When an issue is raised, an email notification is sent out to the nominated recipients. You can configure recipients of the notification to be either assignees or watchers of an issue. The assignee is the person who the system assigns the issue to when it is first raised, for example, a system administrator, or an operations manager. Watchers are not assigned to the issue, but they receive email notifications for a given issue.

To set up both assignees and watchers, do the following steps:
  1. In a location page, click More > Notification Contacts.
  2. Click Create New.
  3. Complete the fields in the Create New dialog. For Alert Class, select BEPA Alerts.
The assignees and watchers will receive notifications as outlined in the following table:
Table 1. Alert notifications sent to assignees and watchers
Alert notification Assignee Watcher
Issue Created Yes Yes
Attachment added Yes No
Comment added Yes No
Status change Yes No
Assignee Change Yes No
Other field changes No No

Location Overview

Draft comment: annette.sohor1@ibm.com
It's not clear to me exactly what the context for this info is, and where you access the View Details option further down. Is this section needed?
  • The data presented via the stacked bars in the time navigator shows the relative frequency of Issues on a monthly basis
  • The colors in the stacked bar represent the Issue types that have been triggered in a given month. The colors follow the same legend as the following table
  • The time horizon selected in the time navigator dictates what data is shown in the following table
  • The grid provides a summary of the Issues that have been triggered by the system, based on the user defined rules that have been configured
  • Locations are ordered by default based on the total number of Issues. The number of Issues by priority is shown via a pie chart
  • The Issue Trend shows the relative number of alerts for each week within the time window. (i.e. there are 4 data points per month)
  • Each location reports the number of alerts in a given status (Raised, Investigating and Resolved)
  • To view the details on individual Issues within a location, click on the "View Details" link