Power Enterprise Pools 2.0 - Change from Prepaid to Monthly Billing - Troubleshooting

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When you change the billing for your pool 2.0 from Prepaid to Monthly Billing you may experience any of the following failures. Refer to the explanation below on how to troubleshoot it.

You are a Business Partner and you need to have View authorization for the pool's customer number

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  • You are a Business Partner.
  • You need View authorization to access Power Enterprise Pools.
  • You need to be registered for the customer number. You can use the Register Customer Number application.
  • You can view and remove customer numbers and see authorizations available for your profile in the View My Authorizations application.

You are an IBMer and you need to have Update authorization for the pool's customer number

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  • You are an IBMer.
  • You need Update authorization for the customer number to change usage type for a pool in the Power Enterprise Pools application.
  • As an IBMer you do not have Update authorization for the customer numbers by default. You can contact ESS Support to extend your ESS profile so that you get Update authorization when you register new customer numbers.
  • After your profile is extended you would be able to update only newly registered customer numbers. To have update authorization for existing customer numbers in your profile you need to re-register these customer numbers.
  • You need to be registered for the customer number. You can use the Register Customer Number application.
  • You can view and remove customer numbers and see authorizations available for your profile in the View My Authorizations application.

You are an End user and you need to have Update authorization for the pool's customer number

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  • You are an End user.
  • You need Update authorization for the customer number to change usage type for a pool in the Power Enterprise Pools application.
  • You need to be registered for the customer number. You can use the Register Customer Number application.
  • You can view and remove customer numbers and see authorizations available for your profile in the View My Authorizations application.

Negative credit balance in your pool

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If you have negative credit balance in your pool you are not able to change pool type.