Inventory Explorer - Records ownership validation check
A major change has been introduced in the way ESS looks up installed inventory:
All found records will be returned and for each record ESS is performing an ownership check.
- first ESS checks if the customer number of the record and the selected customer number are the same,
- if the customer numbers are different, then ESS checks if any of the company details match:
- US affiliate - end user's enterprise number, only available in US,
- DUNS number and domestic within the same customer country (only if ESS has your DUNS information) - based on customer number's Dun & Bradstreet record,
- DUNS global number (only if ESS has your DUNS information).
- Global Buying Group ID and Buying Group ID
If all of those checks fail, the record will still be showing, but you will not be able to see any relevant details except its serial number. If changes are required for the inaccessible record, please contact customer support. Only internal users will still be able to see the details for troubleshooting purposes.
You can hover over the information icons to see more information your inventory.
If your DUNS data is incorrect or missing, contact your IBM Representative or Business Partner with the impacted customer number(s). They will need to open a ticket with the country's IBM Customer Master Record to have your information updated.
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