Customizing work items

Quality Management uses work items to manage defects, approvals, and work assignments that are associated with test artifacts.

Typically, there are two work item types that you can customize:

  • Defect work items
  • Task-Quality work items

There are two things you can do to customize a work item type:

  • You can add fields to existing work item types.
  • You can add states in the state groups for each work item type.

This allows you, for example, to add fields that you may have defined in other defect providers, such as Rational® ClearQuest®. However, if you remove or change any existing fields, you run the risk of breaking the Quality Management business logic.

With state groups, you can change the state names, but you cannot change the meaning or ID for the state. For example, it would be acceptable to rename the Resolved state to Fixed because that has a similar meaning, but it would not be acceptable to rename the Resolved state to Transferred, or something similar, because the meaning is different. This is because Quality Management uses the state of a work item to determine if the test case execution records associated with it are still blocked. When a work item is Resolved or Closed, the test case execution record is automatically unblocked.

You can customize work items for a project area in the project's work item editor. To modify a process template, you must use the Change and Configuration Management application.

To add fields to a work item type, use the Types and Attributes section of the work item editor. To configure state groups, use the Workflows section of the editor. For more information about customizing work items, see Work Item and Foundation Articles, Wikis, and Tech Notes® and the following Engineering Workflow Management help topics and Jazz®.net articles.