Troubleshooting of LDAP configuration update error for an existing Engineering Lifecycle Management instance

Review the following troubleshooting information if Jazz® Team Server and JAS application pods show Failed status with the reason InvalidLDAPConfigErr in the Applications Events table after you update the Lightweight Directory Access Protocol (LDAP) configuration for an existing Engineering Lifecycle Management instance.

Problem

  1. In the Red Hat® OpenShift® Container Platform web console, go to Operators > Installed Operators and select the Engineering Lifecycle Management operator.
  2. Go to the ELM tab and select the Engineering Lifecycle Management instance.
  3. On the Details tab, verify the Engineering Lifecycle Management application status in the Applications Events table. It shows the status as Failed with the reason InvalidLDAPConfigErr, which indicates that the provided LDAP configuration information is invalid and cannot be applied to the Engineering Lifecycle Management instance.

Resolution

Verify that the provided LDAP configuration information is correct in the following files. For more information, see Updating the LDAP configuration of an existing Engineering Lifecycle Management instance.
  1. Config Map elm-auth-type-config
  2. Secret elm-auth-secret