Searching online knowledge bases

If you have a problem with your IBM® product, search the available knowledge bases to determine whether your problem is known, has a workaround, or if it is already resolved and documented.

Procedure

The following knowledge bases can provide information for your product:

  • IBM Documentation:

    IBM provides extensive documentation in the online IBM Documentation. IBM Documentation provides quick access to product information, and is updated regularly.

    1. Open the IBM Documentation.
    2. In the Search field, type the name of your product.
      Example: type Engineering Workflow Manager and click Search.
    3. In the search results page, select Engineering Workflow Manager
    4. In the navigation pane, select a version of the product.
  • IBM Support website:

    IBM documents known problems and workarounds as individual technotes on its Support website. Reports on defects that are submitted by customers are published as Authorized Program Analysis Reports (APARs) on the Support website.

    1. Open the IBM Support Portal.
    2. In the Search support or find a product field, type your search terms and press Search.
    3. From the search results, click a document link to open it.
      Note: When you run a search from the IBM Support website, the search targets include IBM developerWorks®, and IBM newsgroups and forums.
  • IBM developerWorks:

    Technical resource for developers and administrators, with product-specific zones that provide product trials and downloads, how-to articles, tutorials, white papers, technical forums, industry news, and developer events.

    1. Open the IBM developerWorks website.
    2. In the Search developerWorks field, enter your search terms and press Search.
    3. From the search results, click a document link to open it.
  • IBM Jazz®.net:

    Online communities to share problems, ideas, news, views, and solutions with developers and other IBM Jazz product users.

    1. Open the IBM Jazz.net website.
    2. In the search field, enter your search terms and press Enter.
    3. From the search results, click a document link to open it.

What to do next

You can also search knowledge bases by using IBM Support Assistant. For more information about this tool, see Using IBM Support Assistant to search knowledge bases.