Troubleshooting

Learn how to troubleshoot the product.

Contacting IBM Software Support
If the self-help resources do not provide a resolution to your problem, you can contact IBM Software Support. IBM Software Support assists in resolving product issues.
Registering on the IBM support portal
You must be a registered user on the IBM Support website to download fixes and to submit a problem online to IBM Support Portal.
IBM Support Assistant
IBM Support Assistant is a free troubleshooting application that helps you research, analyze, and resolve problems by using various support features and tools. With the Support Assistant, you can find solutions yourself by using the same troubleshooting techniques that are used by IBM Support. You can organize and transfer your troubleshooting efforts between team members or to IBM for further support.
Subscribing to product updates from the IBM Support Portal
To receive automatic updates when IBM publishes new support content for your products, subscribe to weekly email updates or RSS feeds. Support content might include information about new releases, fixes, technotes, APARs, and support flashes.
Searching online knowledge bases
If you have a problem with your IBM product, search the available knowledge bases to determine whether your problem is known, has a workaround, or if it is already resolved and documented.
Getting fixes
A product fix might be available to resolve your problem.
Troubleshooting Jazz Team Server
You can use the administrative web interface to troubleshoot server issues.
Collecting diagnostics with IBM Support Assistant Data Collector
The IBM Support Assistant Data Collector utility collects information about your Jazz® Team Server environment and stores the information in a .zip archive file. You can then send the archive file to IBM Support to help diagnose and fix problems.
Error messages for Engineering Lifecycle Management
You can find information about how to troubleshoot errors by searching the list of messages.
Troubleshooting Jazz Reporting Service
To help you understand, isolate, and resolve problems with your installation of Jazz Reporting Service, the troubleshooting and support information contains instructions for using the problem-determination resources that are specific to JRS.
Troubleshooting global configurations
The Global Configuration Management application provides information about troubleshooting different issues and log messages.
Troubleshooting configurations and configuration management
See this list of tips and log files if you have unexpected results when you work with local configurations.
Troubleshooting process overview
Troubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with your IBM software, the troubleshooting process begins as soon as you ask yourself what happened?